Last updated 7 September 2026.
14-day money-back promise
- Any new subscription to Bleinks Pro or Business (monthly or yearly) can be refunded in full if you ask within 14 days of buying.
- Any renewal charge can be refunded in full if you ask within 14 days of the charge.
- Refunds go back to the card you paid with, in the currency you were charged in, within 14 days of your request. Your bank may take a few more days to show it.
- We do not ask why. If something did not work we would love to know so we can fix it, but it is not a condition.
Consumers in the UK and EU also have a statutory 14-day right to cancel a purchase of digital services. Our promise includes that right and does not replace it. Nothing here affects your statutory rights wherever you live.
Cancelling a subscription
Cancel at any time from Settings → Billing in the app, or through the billing portal link in your receipt email. Cancellation takes effect at the end of the period you have already paid for; you keep your plan until then and are not charged again. Cancelling does not delete your documents or audit certificates; completed documents stay available on the Free plan.
If a renewal payment fails
You keep your plan for five days while Stripe retries the card and emails you. Update the card from the billing portal and the plan continues. If the retries fail, the subscription ends and the account returns to Free; you can re-subscribe at any time.
How to ask for a refund
Email hello@bleinks.com from the address you signed up with, or copy the form below into an email. We reply within one working day.
To: Vaitly Limited trading as Bleinks, Mill House Penrhos Farm, Nantgarw, Cardiff, Wales, CF15 7UN
hello@bleinks.com
I hereby give notice that I cancel my contract for the supply of
the following digital service: Bleinks ( Pro / Business ) ( monthly / yearly )
Ordered on: ____________________
Email used to sign up: ____________________
Name: ____________________
Date: ____________________What we cannot refund
- A charge older than 14 days, unless the service has stopped working for you and support could not fix it, in which case we refund the unused part of the period.
- Purchases made under an Enterprise or reseller agreement, which follow that agreement.
Questions about a specific charge: hello@bleinks.com. Vaitly Limited, company number 16814185, England and Wales.